1.投诉信怎么写
1.首先应明确写投诉信需要如实反映的情况:投诉者的相关信息,如姓名、联系电话等;被投诉者的相关信息,名称、地址、联系方式等;投诉的事实和理由;具体的赔偿要求;与事实相关的真实的证明材料,如各种票据、合同等。
2.写投诉信,首先要写标题“投诉书”。
3.之后写投诉人的相关信息,一定要确保信息的真实性,而且不得有误。
4.确保投诉人信息无误之后,然后写被投诉人的相关信息,也一定要确认无误才可以,否则你的投诉就是无效的。
5.写完投诉人和被投诉人相关信息之后,就需要写投诉所要请求的事项了,事项必须真实的,是投诉人应该获得,比如拖欠的工资、工伤补偿等。
6.最后,也是最重要的,必须要说清楚的就是投诉的事由,事由必须是真实发生的,可以考证的,不可虚构,不然造成诽谤了哦,是要追究法律责任的哦。由于每起投诉的事由都各不相同,我在此就不详细写事由了,记住事由一定要是真实事件的描述。
7.最后就是投诉人签字之类的了,和一般的信件还是很相似的啊。
2.投诉信的格式是怎样的
投诉信的格式内容如下:
1、题头应写“投诉书”。
2、其次是受理投诉的公司名称,如“**公司”。
3、损害事实发生的过程以及与主任交涉的情况。
4、投诉请求和具体要求。
5、被投诉方的单位名称、联系电话、地址、邮编等;投诉方的姓名、联系电话、地址、邮编等。
6、有关加班时间、次数、食堂饭菜质量等凭证及相关证据的复印件。如:员工签名、饭菜详单、价格等。
7、投诉的日期。
8, 员工签名。
3.如何写投诉信
1.当对商品或服务不满时,我们有权投诉;
2.写投诉信时应注意的几点。
[写作导航]产品和服务不令人满意是常有的事,如果遇到,应投诉,以实现退换或索赔。投诉信可促使商家做到这点;写投诉信时要很客气,但语气要坚定;另外要证明责任确实在商家;最后要明确问题出在哪儿及你的具体要求,还可加上由此而给你来的不便或伤害,以加强投诉信的分量。
[范文]Not every service or product meets our satisfaction. When we are dissatisfied, we should voice our dissatisfaction. In this way, we can have the seller or provider replace the defective goods, re supply the service, or refund our money. No seller likes to do any of these, but our carefully written letter of complaint may motivate him to do so.
When we write a letter of complaint, we will do well to keep these tips in mind: First, be courteous though firm. We will not win the seller's cooperation by anger. Secondly, be reasonable. Show logically and factually that the responsibility lies with the seller. The
seller should be impressed with our fairness and quiet grasp of the facts in the matter. Thirdly, be specific about what is wrong. Be equally specific about what we want done about it. Lastly, tell how we have been hurt or inconvenienced by the problem. This strengthens our argument for compensation.
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4.投诉信怎么写好
投诉这事没有什么特殊的格式,就像你写作文一样,时间、地点、人物、事件、结果。只要你能把事情说清楚,让人能看明白怎么回事。再加上你自己的看法和诉求,就是你对问题怎么看,有什么依据,希望怎么解决问题、达到什么样的效果等就欧了。
给你一个简单的格式参考一下:
致******的投诉信
投 诉 人: , 岁,单位:*****
联系电话:********
家庭住址:***********
被投诉单位(人):************
事实与理由:
***时间***地点,***人物,因为****事情(过程),****结果。
根据****(依据),现***导致****,给**工作和生活带来很大的痛苦,精神受到极大伤害,请****尽快处理****事件,对****(提出要求,怎么解决问题,达到什么效果)。
后附相关证据(复印件)。
此致
********局
投诉人:***
5.英语中投诉信怎么写啊
Dear__被投诉人_____,
I am . (自我介绍) I feel bad to trouble you but I am afraid that I have to make a complaint about_______.
The reason for my dissatisfaction is ______________(总体介绍). In the first place,_________________________(抱怨的第一个方面). In addition, ____________________________(抱怨的第二个方面). Under these circumstances, I find it ___(感觉) to ____________________________(抱怨的方面给你带来的后果).
I appreciate it very much if you could_______________________(提出建议和请求), preferably __________(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限).
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely
投诉人的名字
6.英语投诉信范文
Dear Sir/Madam,
I am writing to comlain about a Microcomputer I purchased from your company.
I purchased a computer from your company on 05/07/2010 and it was delivered by your company to my house on 08/07/2010. When we opened the box, we noticed there was two dents at the back of the computer and there are some scratches on the screen.
I would like you to arrange for another brand-new computer to be delivered to me as soon as possible. Otherwise, I would like to have my full refund.
Yours faithfully,
xxx
7.投诉信怎麽写
投诉、抱怨类的信件也是考试常常涉及到的内容,比如食堂的饭菜不好吃,比如给报纸杂志的主编写一封信说明情况等等。
需要注意的是:投诉信的基本特征是反映问题,诉说原由,目的是解决问题。写作时可以参考下面的句式:行为描述:I'm writing to bring your attention to the problems I have had with …Here's the problem…解决方式的要求:It would be very kind ( considerate) of you to…解决方式的要求:address this problem soon.take steps to rectify this situation soon.turn it down a little?迫切的敦促或威胁: Frankly, I really can't put up with the situation any more.You must rectify the situation, or I will take it to the court.If you can't give me a satisfactory answer, I will complain it to the Consumer Association.一般说来,一封投诉信应包括三个最基本的方面: 1.投诉内容。
一般放在信的开头。常用的表达法有: I am writing to you about。
which I received/bought 。 I am going to complain about 。
I am sorry to have to return with this letter。 which I received/bought。
2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。
常用的表达法有: When we checked。, we noticed。
When I took。 out of the bag and examined。
closely, I found。 When I unpacked。
and tried to use it, it did not work. 3.希望得到的结果。常用的表达法有: Please let me know what you intend to do in this matter. I am returning。
under separate post and look forward to receiving a full refund of。 In view of the inconvenience that this has caused, I feel you should。
我们来看看下面这篇范文1: 15 March, 2003 Dear Sir, I am writing to you about a typewriter I ordered from you on 13 March, 2003. When I unpacked the machine and tried to use it, I found the backspace key didn't work. Looking it over, I also found the line space regulator has been cracked. As you know, the machine is unconditionally guaranteed for a year. Since you have no service man in this city I am obliged to return it to you. I hope you can send me a new one within a few days. Yours truly, Wang Ping 这是一封要求调换打字机的信。作者首先说明了要投诉的商品是一台打字机。
接着作者抱怨了打字机的质量问题:退格键坏了,行距调节器破裂。由于打字机是无条件保修一年,而本市又没有维修人员,作者最后要求调换产品。
信中列举的质量问题符合实际,调换的理由充分,作者的态度诚恳,因而调换的要求是合理的。投诉信 (Letters of Complaint)例文2:Directions:You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You don't need to write the address. Don't sign your own name at the end of the letter, use Donna instead.Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated.Sincerely yours,Mary译文亲爱的先生:我写这封信是想让你知道你们的一个员工的服务态度。
我收到你们上个月的话费单后发现有一些计算错误,我认为我被多收了两个国际长途费用。但当我打电话询问客服部门时,接电话的女孩态度非常粗鲁。
一方面她总是打断我的话,另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。
我建议对这个女孩进行惩罚,另外告诉该如何对待客户。我希望她能向我正式道歉。
请早日回复。真挚的:玛丽。
8.投诉信怎么写例子
(5)投诉信
投投诉信是因为对服务、商品等不满而向诸如商店、厂家、消费者协会等相关负责机构写的信件。写此类信件时候,应注意写信的目的不仅仅是表示不满,更重要的是让对方了解并解决你所遇到的问题。因此投诉信的内容可包括:
1)反映问题。比如应具体说明什么质量问题,并提供确切的发票,问题的内容要明确而具体。
2)说明由此问题所带来的不便、比如时间或精神上的损失等,内容要实事求是。
3)提出解决方案,赔偿方法和方式等,所提出的要求要旅游管理考研合理。
4)结尾既要提出希望,比如要求对方尽快解决问题,同时又要为对方做出的努力表示感谢,这样对方才可能以积极的态度处理并解决你的问题。
投诉信的语气要坚决,但注意礼貌用词,不宜过分尖锐,叙述问题时用过去时态。其常用套语有:
引言:I am returning。 which I bought from your store in。 (time).
I must complain about。
发展:This has put us to great inconvenience.
Therefore, I am returning。 and would greatly appreciate if you could replace it.
结尾:We hope that you will understand our expectation of the compensation for our damaged goods.
I would be grateful if this matter would have your immediate attention.
Having been given your excellent reputation, I am sure you will do everything possible to。